Writing, Tutoring and Math Center of Merrimack College

The following is a description of some of the key aspects (by no means exhaustive) of my current role.


Develop Writing, Tutoring and Math Center (WTMC) tutoring services to meet the emerging and continuing needs of students, faculty, and staff

Hire, train, supervise, direct, evaluate, and coach a large (60+ undergraduate and 3 professional) and diverse WTMC tutoring staff; assist in supervising other Campus-wide Tutoring student staff

Manage the daily operations of the WTMC and coordinate student access to other Campus-wide Tutoring locations and services


Assist in the development and management of student retention programs

Contribute to the achievement of the College's retention goals for students by working with faculty, academic departments, Deans, and other stakeholders

Develop and implement systems for monitoring the academic performance and progress of students over the course of their Merrimack College career


Prepare, maintain, and ensure the most effective use of the WTMC budget

Compile reports including but not limited to, weekly tutoring attendance reporting and statistical data on the effectiveness of tutoring in terms of student success and retention

Create work schedules for 60+ undergraduate tutors and 3 part time professional tutors, and create, review and approve/submit their timesheets every two weeks


Establish policies, procedures and standards for learning skills support activities

Ensure student and tutor compliance with College academic integrity policies; set policies regarding tutoring approach, comportment of tutors, etc.; develop and maintain regular data entry protocols for tutors to facilitate assessment of the effectiveness of tutoring

Communicate regularly with instructors of the courses with which the WTMC offers help to ensure that the WTMC is following individual course policies and meeting the needs and expectations of the students and instructors


Assess, identify, evaluate and address learning challenges of students from diverse educational backgrounds

Interview students, especially those who face learning challenges and/or are at-risk, to assess learning style, strengths and weaknesses, academic concerns, approaches to learning and processing information to assist them in developing individual study plans

Ensure that the WTMC is hiring the best possible staff by considering factors such as course grades, instructor recommendations, communication skills, attitude, previous tutoring experience, and lived experience


Coordinate Campus-wide Tutor Training and Professional Development Program for Merrimack College all tutors

Recruit, schedule, train and supervise tutors in conformance with nationally-recognized best practices (modeled on CRLA ITTPC certification); work with department representatives to design and carry out meaningful training activities for the tutors

Create and prioritize opportunities for students from diverse backgrounds to serve as peer leaders, towards the promotion of an inclusive learning environment for all students in order to foster a positive, collaborative, student-centered environment that engenders learning and understanding


Peer Education Workbook

I'm writing a STEM Peer Educator workbook! I've finished the first few chapters, and organized a course around it. Email me to find out more.


LinkedIn Learning Course for Merrimack College

I'm creating a LinkedIn Learning Peer Educator training course sequence for Merrimack College. The level one training, modeled on the College Reading and Learning Association's ITTPC curriculum, was administered succesfully this fall (2021). The level two training is in progress



Questions? Email Me © 2012-2024 Jonathan L. Grossman